Yes you can buy most of our products & will be shipped or collect from our store.
There is no minimum order value for online orders.
Buying from lighting stores is secure and we are taking the utmost safety standards. As our website is protected and documented.
  1. Customer must create an account in lightingstores.com.sa
  2. Must have Credit card or MADA card
  3. Shipping Address must be clear & correct. It is better to use national address
No, lots of products are available online. We are working to make them all available. Also you the website allows you to check availability in Showrooms.
Yes you can use prepaid credit card (Visa and Master Card)
Yes, Cash on Delivery is now available on some orders with maximum order amount limit of SR4000.
The service is not available at this time.
The amount will be booked initially when you buy and will be deducted when your order is ready for shipment and then a message will be shown online and sent to email.
We deliver through the following companies:
  • SMSA .
  • NAQEL .
  • DHL .
We deliver within 2-4 working days from purchase date & 10 working day maximum inside the Kingdom of Saudi Arabia.
It’s free for all city that does not have a branch and 42 SAR for the cities that does not have a branch
Yes, currently we ship to more than 150 cities & villages inside Saudi Arabia.
Which is showing when selecting shipping address
No, each order is shipped separately with individual invoice & tracking number.
Due to the size of some products, one order can be shipped in more than one package but all packages will have one order tracking number.
Yes, you can (for orders that not yet to be picked up by delivery company)
If order status didn't reach "Ready to ship", call our unified contact No (000000)
Yes you can by doing the following:
  • Log in to your account in lighting stores
  • When Your Order Page appears", select the order to know the status.
  • Order Page will show all detailed information you need.
  • We are more than happy to help you with our unified contact No 000000).
Usually the shipping company don't call you unless the shipping address was not clear (in order to deliver your order in the right time.
Yes you can cancel your order if it is still in "under preparing"
Cancellation is no longer allowed after this stage
Yes, you can't cancel your order through website, but you can do it by calling our unified contact No 00966501110267
By clicking your order page in the link below
https://www.lightingstores.com.sa/sales/order/history/
In case order was cancelled from technical reasons:
Amount has not been deducted. It has been only blocked & will be released (unblocked) by the bank within 3-7 days.
By clicking your order page in the link below,
https://www.lightingstores.com.sa//sales/order/history/
Select the order you want to cancel (but make sure that order status is under preparing)
 
Yes, replacement and refund can be made according to return and replacement policy.
Duration depends on the date of receiving the order & you must have the invoice that arrived with the shipment.
First, we apologize for the inconvenience & do not worry.
According to lighting stores Returns & Exchange policy, you can return or exchange the item within 10 days after receiving.
The product must be in the same original condition & with the original packaging.
After receiving the shipment and making sure product is fine, a return request will be sent to the bank within (maximum 4 working days)
Regarding the refund, it’s based on your bank transactions and will be according to the type of credit card in a maximum of 45 .
Money will be returned after deducting the applicable charges. And you will be free of charges if the product is contrary to what has been declared the website OR there was a manufacturing defect. Please Visit the Maintenance Policy page 000000
All products are subject to warranty policies and to benefit from warranty services. Please keep the sealed purchase invoice which arrived with the shipment to match the serial number of the product and to ensure that the warranty period is in effect. If there is a product that needs maintenance, please visit your nearest branch or if you received the shipment from delivery company Please visit the Maintenance Policy page (000000000000).
As of the start of 2018 The Kingdom of Saudi Arabia has started imposing VAT – Value Added Tax – on all goods and services.
Out of our appreciation to our customers, we in Lighting Stores have decided to cover the extra costs imposed by the VAT instead of our customers, leaving our prices unchanged even after adding the new tax.
  • Available as a payment method on some orders with maximum order amount limit of SR4000.
  • Additional Cash on Delivery service fees of 26 SAR* will be charged and added to your order amount when choosing Cash on Delivery service regardless of the number of items contained in your order.
  • In case order is not picked up by customer upon delivery, regardless of the reason, lighting stores reserves the right to not provide this payment method to the customer for future orders.
  • In case of returns and order refunds, Return and Exchange Policy still applies with the addition of the following condition: For Cash on Delivery orders, the order items’ amount only will be refunded to the customer’s account as Store Credit on lighting stores
* Inclusive of VAT.
You can create an account in lighting stores by following the steps below:
  • Go to Register/log in page
  • Click on “Register”
  • Fill in the required fields
  • Click register
  • A confirmation of registration email will be sent.
Yes, by login and then go to Account Information Page contained in "My account" link .
All products that contain "add to cart" button is available to buy online.
You can return and replace the product at the nearest showrooms of lighting stores or you can request a return through the following link (00000).
The warranty period can be found through the product page or the warranty box on the purchase invoice .
  • Click on Register / Log in .
  • Click on "Forgot my password?" link. then enter you email address .