The customer has the right to inspect the goods before delivery, otherwise the original is that the goods were delivered intact and in the condition of the factory, and will not accept any complaint of shortage or break or similar after receipt.
Return or replacement is only made under the original invoice and the presence of the client or the authorized.
The goods will be returned or replaced within (10) days from the date of the invoice, and 5% of the value of the refund shall be deducted for processing, loading and transporting fees.
When the goods are returned or replaced, they must be in their original condition as delivered and with their original packaging.
The customer is not entitled to return or replace the special orders or products that were prepared according to the request of the customer. Example and not inventory: strip light that is cut according to the length determined by the client.
In the order of return or replacement, a check or transfer of the return value shall be made to the customer within 6 working days provided that the name of the customer mentioned in the invoice matches the name of the beneficiary in the transfer or check.
In the case of switching, the goods to be replaced shall be returned as in Condition No. (6). A new invoice shall be issued for the replacement goods.
The period of storage of goods in our warehouse after purchase is (15) days from the date of invoice and the right of the organization to request storage fees when the time exceeded.
For international orders, we do not bear any additional fees on orders that may be imposed by customs or the shipping company
The term of warrantee is included in the (warrantee) beside each item in the invoice note that the period is months.
To ensure the safety of work and performance of the product must follow the instructions in the user manual provided with each product.
Warranty covers workmanship defects only and does not cover damage due to misuse or malfunction, taking into account the warranty terms attached to each product.
The warranty shall be deemed null and void when the products are used in other than designated places. Example and not inventory: Use products intended for indoor use outdoors.
Warrantee claim is not accepted without the origin of the invoice.
The products subject to warranty shall be inspected by the maintenance department to determine the cause of the fault and whether it is covered by the warranty. The customer shall be informed of the result after the examination has been completed and approved by the proposed maintenance and maintenance department.
No Refunds, Return or Exchange on Clearance and Sale items.
Clearance and Sale Offer cannot be club together with any offer.
Clearance and Sale Offer applies to selected items only.
Free delivery service not applicable to Clearance and Sale items.
Lighting Stores reserves the right to amend the offer during the campaign period.
Clearance Offer applies to Saudi Arabia only!.
Order pick-up from the stores is available.
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